Goulburn Valley Community Services

Goulburn Valley Community Services Page

Jump to:
Statewide After Hours Services
Primary Care Connect
Orange Door Shepparton
Goulburn Valley Health
Beyond Housing
Ethnic Council of Shepparton and District
Future Voices
Goulburn Valley Centre Against Sexual Assault
Commonwealth Home Support Program
Victoria Human Rights and Equal Opportunity Commission
Social Security Rights
Victorian Multicultural Commission - Settlement Support
Rumbalara Family Services
Australian Human Rights Commission
Sikh Helpline Australia
Report Racism

Statewide, after-hours services

Out-of-hours services

Safe Steps

1800 015 188
(24 hours a day, 7 days a week)

  • for women and children who are victims of family violence

  • web chat support service Monday to Friday 9am until midnight

Victims of Crime Helpline

1800 819 817 or text 0427 767 891
(8am to 11pm, 7 days a week)

  • for adult male victims of family violence and victims of violent crime

Child Protection

13 12 78
(5pm to 9am Monday to Friday, 24 hours on weekends and public holidays)

  • for children and young people whose safety is at risk

Sexual Assault Crisis Line

1800 806 292
(24 hours a day, 7 days a week)

  • for victims of sexual assault

Men’s Referral Service

1300 766 491
(8am to 9pm Monday to Friday; 9am to 5pm Saturday and Sunday)

  • for people at risk of using family violence

  • free, confidential, expert support for men and their family and friends

Kids Helpline

1800 55 1800
(24 hours a day, 7 days a week)

  • a free, private and confidential, telephone and online counselling service for young people aged between 5 and 25

Rainbow Door

1800 729 367 or text 0480 017 246
(10am to 5pm, 7 days a week)

  • specialist advice to LGBTIQ+ people and their friends and families.

MensLine Australia

1300 78 99 78
(24 hours a day, 7 days a week)

  • is a telephone and online counselling service for men with family and relationship concerns


Vinnies Shepparton
Family Violence Services Shepparton
VincentCare Victoria (Facebook)


Primary Care Connect

Primary Care Connect

Primary Care Connect offers programs in the following areas:

  • Counselling
  • Dietician
  • Drugs and Alcohol
  • Drug Diversion Program
  • Financial Counselling
  • Family Violence Program
  • Gamblers Help
  • Koori Services
  • Living Well with Chronic illness
  • Needle and Syringe Program
  • Parent Education
  • Primary Health Service
  • Supported Accommodation
  • Youth Services - Drug and Alcohol
Visit Primary Care Connect


Orange Door Shepparton

The Orange Door is a free service for adults, children and young people who are experiencing or have experienced family violence and families who need extra support with the care of children. The Orange Door is now open in Central Shepparton, opposite Coles and Kmart. Goulburn Orange Door can be contacted via goulburn@orangedoor.vic.gov.au or call 1800 634 245 The Orange Door welcomes everyone, regardless of migration status. You can seek help or support if you are a migrant or a refugee or do not have permanent residency.


Download a Flyer for the Orange Door

Download a Map for the Orange Door in Shepparton

Map of Orange Door Shepparton


Goulburn Valley Health

Goulburn Valley Health

GV Health provides a range of high quality services for people of ages and diverse health needs – from services for Women and Children to Aged Care, Mental Health, Cancer and Wellness Services, Community Services, Dental, Dialysis, Drug and Alcohol Services, Emergency Department, Medical and Surgical Care. Services aim to enhance wellbeing and achieve the vision of ‘Healthy Communities. GV Health is focused on all stages of health care from prevention (health promotion and education), through to assessment, early intervention and treatment. Read about the services at Goulburn Valley Health



BeyondHousing is committed to addressing housing affordability, tackling homelessness and fostering housing stability. We are known for our progressive and compassionate approach to working with people experiencing homelessness and housing disadvantage.

What We Do

We are the largest community housing organisation within the Goulburn and Ovens Murray regions of Victoria. We own or manage over 700 properties including long term community housing and transitional housing.

We are the main entry point for the homelessness system and provide a range of supports for people who are homeless or at risk of homelessness. Each year we see over 5,500 people in need of assistance to secure or maintain their housing.
We have over 50 skilled staff supporting offices in Wodonga, Wangaratta, Shepparton and Seymour. We also provide outreach to Wallan, Broadford, Kilmore, Alexandra, Yea, Myrtleford, Yarrawonga, Cobram and Benalla.

BeyondHousing is a registered Housing Association in Victoria and we have achieved accreditation for Human Services Standards.

Visit the BeyondHousing website


Ethnic Council

Greater Shepparton City Council

The Ethnic Council of Shepparton and District offers the following services:

Community Support

Ethnic Council staff assist members and community organizations to make application for grants funding, to become incorporated associations, organize events and generally provide support in a diverse range of activity.

Four Futures Program

The Ethnic Council has funding from the Department of Planning and Community Development to support, extend and sustain community activity in CALD communities to better share information and resources and to strengthen community connections and partnerships.


Future Voices


Future Voices provides life-skills training to young people from disadvantaged and marginalised backgrounds so they can succeed in education, reach their full potential and contribute to the community. Future Voices: Facebook


Goulburn Valley Centre Against Sexual Assault

Block-level content
Goulburn Valley Centre Against Sexual Assault Goulburn Valley Centre Against Sexual Assault provides a 24/7 crisis care response to anyone who has experienced sexual assault at any point in their lives. Goulburn Valley Centre Against Sexual Assault provides confidential, telephone or face to face crisis care for people who have experienced past and/or recent sexual assault. A state-wide 24/7 telephone crisis line is available by calling Goulburn Valley Centre Against Sexual Assault, and for recent sexual assault an immediate face to face response with a crisis care worker is available 24/7. The Goulburn Valley Centre Against Sexual Assault crisis care worker meets with recent victim/survivor at GV Health or the Police station. The crisis care worker will provide support and advocacy; and information on legal and medical rights and options. Access to immediate support, advocacy and accurate information is crucial for the victim/survivor’s longer term healing. Goulburn Valley Centre Against Sexual Assault: Tel 03 5831 2343 Fax 03 5831 1996 Sexual Assault Crisis Line – Toll free 1800 112 343 – 24 hour or Free Call 1800 806 292 email: support@gvcasa.com.au Website


Volunteering in Greater Shepparton

Volunteering can be a great way to gain experience, meet people and contribute to services which will make a real difference to Greater Shepparton and its communities. Click here to find out more about volunteering in Greater Shepparton


Commonwealth Home Support Program

A new provider is now delivering aged care services in Greater Shepparton.

From July 2022 the Commonwealth Home Support Program (CHSP) is now referred to as In-Home Support.

Greater Shepparton City Council ceased providing Commonwealth Home Support Program services in July 2022.

The Australian Government has appointed two new providers, Calvary Community Care and Community Accessibility, to deliver aged care services previously delivered by Greater Shepparton City Council. 

The new service providers commenced delivering the following aged services from July 2022:

  • delivered meals (meals on wheels)
  • home modifications
  • access and support at home
  • social connection programs.

Community Accessibility are now the provider for delivered meals, while Calvary Community Care provides for home modifications, access and support at home and social connection programs.

Clients and families have been supported by Council staff, Community Accessibility and Calvary Community care to make the transition to receiving services from the new providers.

For further information on In-Home Services please contact My Aged Care on 1800 200 422.


MHA Care ~ Moira

MHA Care provides a comprehensive and co-ordinated system of community care services for frail, aged,
people with a disability and their carers across the Moira Shire.

Through this commitment MHA Care now delivers the following programs.  These are -

  • Domestic Assistance
  • Personal Care
  • Respite Care
  • Planned Activity Groups
  • Delivered Meals
  • Home Maintenance
  • Home Modifications
  • Home Care Packages
  • Care Coordination

MHA Care receives funding from the Moira Shire Council, State and Commonwealth Governments to provide subsidised services to eligible customers under the Commonwealth Home Support Programme and Home and Community Care Program for Younger People.

Click for Website



Uniting Vic-Tas

Uniting provides Aged Care, Alcohol and other Drugs, Carer services, Disablity, Emergency relief, Employment Services, Early learning, Family services, Housing and Homelessness, Mental health, Money matters, Multicultural services, Training and education, Social enterprise services. Find out more about Uniting here https://www.unitingvictas.org.au/services/


Victoria Equal Opportunity
& Human Rights Commission

Victoria Equal Opportunity and Human Rights Commission

The Victoria Equal Opportunity and Human Rights Commission role is to protect and promote human rights in Victoria. The Commission does this through a range of functions and services under Victoria’s human rights laws. From preventing discrimination and harassment from occurring to dealing with it if it does, we help people understand Victoria’s anti-discrimination laws and the impact of discrimination and sexual harassment. We also undertake independent reviews, investigations and advocacy activities to address systemic issues and promote human rights.

Read more about the Victoria Equal Opportunity and Human Rights Commission


Social Security Rights Victoria

Social Security Rights Victoria

The aims of Social Security Rights Victoria are:-

  • To work towards a guaranteed adequate income for all people in the community;
  • To promote the rights and raise the status in the community of all people in receipt of Social Security;
  • To work towards an adequate standard of living for every member of the community, including the provisions of and access to good quality housing, health, education and legal services;
  • To promote the redistribution of wealth through the welfare and taxation system;
  • To work towards a Social Security system that is accessible; that provides high quality services; and that recognises and protects the privacy and civil liberties of all people;

Click for Website


Victorian Multicultural Commission

Victorian Multicultural Commission The Victorian Multicultural Commission provides support and advocate for culturally and linguistically diverse Victorians. As the main link between communities and government, the Victorian Multicultural Commission engages with multicultural and multifaith groups to understand the issues they face. We then work together to identify and recommend potential solutions to government, policymakers and community organisations to make public services more inclusive and accessible. Visit the Victorian Multicultural Commission


Rumbalara Aboriginal Cooperative

Rumbalara Aboriginal Cooperative

Rumbalara provides Culturally appropriate care and support today for:~

Children and Young People
  • We recognise the strength of creating a safe, welcoming, nurturing environment for the whole family and strive to help foster healthy habits in our youngest community members.
Women, Men and Families
  • We offer care and support to individuals their families and their friends who are experiencing difficulties to improve not only their future, but also create safer and more cohesive communities
Elders and Disabilities
    Our Elders and First People with disabilities deserve high quality care and inclusive support to stay independent, keep healthy and be part of our community for as long as possible.
Visit Rumbalara Aboriginal Cooperative



Australian Human Rights Commission

Australian Human Rights Commission The Australian Human Rights Commission promotes and protects the rights of all Australians. The commission achieves this by:
  • making human rights values part of everyday life and language;
  • empowering all people to understand and exercise their human rights;
  • working with individuals, community, business and government to inspire action;
  • keeping government accountable to national and international human rights standards;
  • securing an Australian charter of rights.

Click for Website


Sikh Helpline Australia

Sikh Helpline Australia

The "Sikh Helpline Australia" is an initiative of RED KHANDA Inc - Sewa of Sikh community members who are helping others in the Sikh community.

CONTACT INFO Call 0401 401 040 info@sikhhelpline.com.au https://www.facebook.com/SikhHelplineAustralia/


Racism: Community Reporting Tool

Racism - Have you been unfairly treated? Regardless of where you’re from, what you look like, what you believe or what language you speak, no one should have to endure racism in the place they call home. Thanks for your support to help combat racism in Victoria.



This page last updated 7 January 2023


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