Covid 19 arrangements – City of Greater Shepparton

City of Greater Shepparton LogoThe health of the Council’s employees, volunteers and the Greater Shepparton community is the Shepparton Council’s top priority. Council’s response to the outbreak of coronavirus (COVID-19) is being guided by the latest advice from Commonwealth and State authorities.

Last updated: 27 March 2020 at 9:30am.

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As of close of business on Tuesday 24 March 2020 the following arrangements are in place:

Customer Service

Customer Service is closed for face-to-face service. Please consider alternative contact methods, including:

  • Calling 03 5832 9700 Monday to Friday from 8:15am to 5:00pm
  • Emailing via
  • Submitting a request via our website
  • Applications and payment of animal registration renewal payments, application payments, debtor accounts, infringements, licensing and rates payments can be processed via:
    • 1300 181 767; or
    • Council’s website; or
    • Via BPay, Post Office or online banking
  • New animal registrations and Disabled Parking permit applications/renewals can be dropped into our after-hours chute and once processed we will contact the applicant, and post these to them.

If family members or friends do not have access to online services, please offer your assistance so that relevant online services and payments can be undertaken.

Closed facilities

  • AquamovesClosed. (see below).
  • KidsTown – Closed. KidsTown playground, Café and toilets are closed until further notice.
  • Eastbank and Westside Performances – Please see below and visit the Riverlinks website for latest info.
    • Upcoming performances have been cancelled. 
    • Ticket Box Office is closed for face-to-face service. Please call 03 5832 9511 for enquiries.
    • The Eastbank Café is closed until further notice.
  • LibrariesClosed until further notice.
  • Resale Shop at Shepparton Resource Recovery CentreClosed until further notice.
  • Senior Citizens facilitiesClosed until further notice.
  • Shepparton Art Museum (SAM) – Closed to the public however you can still experience SAM online (see below).
  • Shepparton Showgrounds/McIntosh Centre – Venues closed and all events cancelled.
  • Shepparton Sports StadiumClosed until further notice.
  • Tatura Park Exhibition and Events ComplexClosed until further notice.
  • Visitor CentreClosed to the public.

Modified services

  • Customer ServiceClosed for face-to-face service. Please consider alternative contact methods, as outlined above.
  • Riverlinks Box Office Closed for face-to-face service. Please call 03 5832 9511 for enquiries.
  • Council sports fields and recreation facilitiesClosed for bookings. Clubs to follow their leagues’ advice and Federal and State Government direction on gathering number restrictions.
  • Building and Planning – Phone appointment and email only.
  • Meals on Wheels – All meals will continue to be delivered.
  • Greater Shepparton Business Centre –  Open but no workshops will be running. Tenants are are continuing to trade but with modifications to their service e.g. no face-to-face. 
  • Shepparton Saleyards – Some sales cancelledrestricted access.
  • Student Work Experience/PlacementPostponed until further notice.

Business as usual

  • Aerodrome
  • Animal Management
  • Botanic Gardens
  • Family Day Care
  • Kindergartens
  • Long Day Care Centres
  • Maternal and Child Health (MCH)
  • Immunisation Services
    • Council is still providing public Immunisation sessions.  It is important that families continue with their Child’s Immunisation Schedule, however, the following changes have been implemented to ensure we can reduce the number of people congregating at our sessions.
      • Bookings are required for all sessions; please call the office on 03 5832 9731.
      • We request that just one (1) adult accompanies their child/children to the immunisation session. Please do not bring extended family/carers to these sessions.
      • If you are unwell (have a fever, cough and shortness of breath) or have travelled overseas in the last 14 days please do not attend a session, please contact us to re-schedule your booking.
  • Neighbourhood Houses
  • Public Toilets
  • Resource Recovery Stations (Transfer Stations) – No cash, EFTPOS only.
  • Victoria Lake Holiday Park (caravan park)
  • Public consultations – Online only. No community information sessions to be held.
  • In-home care – Provided under contract by Calvary and will continue.

Cancelled events and activities

The following Council events involving 100 participants or more have been cancelled or postponed. Some smaller events have also been cancelled.

  • Activities in the Park – All programs and events cancelled until further notice.
  • Planned Activities Groups for the elderlyCancelled until further notice.
  • Converge on the Goulburn Postponed
  • Shepparton KidsFest Cancelled
  • Shepparton Italian Festa – Cancelled
  • Shepparton Albanian Harvest Festival – Cancelled
  • Cultural Diversity WeekCancelled
  • KidsTown Easter EggstravaganzaCancelled
  • Goulburn Vibes Music FestivalPostponed
  • Kidspace and school holidays Maude Street Mall Activities – Postponed until further notice
  • Launch of Aboriginal Street ArtPostponed
  • Shepparton Show Me Health and Wellbeing ExpoPostponed
  • Heritage Walking ToursCancelled until further notice.

The Ticket Box Office is closed for face-to-face service. Please call 03 5832 9511 for enquiries. The Eastbank Café is closed until further notice.

Upcoming performances at Eastbank and Westside have been cancelled. Some performances have been rescheduled to a later date, some postponed until a new date is found, while others are cancelled. As further information comes to hand regarding the status of individual shows, Riverlinks will provide updates on social media and on the Riverlinks website at the link below:

Riverlinks Venues: COVID-19 Information

Shepparton Art Museum

SAM (Shepparton Art Museum) is now closed to the public until further notice, however you can still experience SAM online. 


The facilities at Aquamoves as well as all planned events and programs are closed to the public until further notice.


The KidsTown Café and other staffed attractions (eg. train rides) are closed. KidsTown playground is open for public use, however the venue is unstaffed. 

Shepparton Sports Stadium

The facilities at the Shepparton Sports Stadium are closed to the public until further notice.

Greater Shepparton Business Centre

The Greater Shepparton Business Centre will remain open but no workshops will be running. Tenants are able to keep using facilities. 

General information and advice

Information on the COVID-19 (coronavirus) is available on the Department of Health and Human Services (DHHS) website.

DHHS is the control agency for human illness/epidemics. Please refer to this information if you have any questions or ring their 24-hour hotline on 1800 675 398.

View COVID-19 (coronavirus) information on the DHHS website

لمزيد من المعلومات حول فيروس COVID-19 بلغتكم، توجهوا إلى هذا الرابط

برای معلومات بیشتر در مورد COVID-19 به زبان خود تان، به این لینک بروید

ਆਪਣੀ ਭਾਸ਼ਾ ਵਿੱਚ COVID-19 ਬਾਰੇ ਵਧੇਰੇ ਜਾਣਕਾਰੀ ਲੈਣ ਲਈ, ਇਸ ਲਿੰਕ ਵੱਲ ਨੂੰ ਜਾਓ


Self-assessment for risk of coronavirus (COVID-19)

The Department of Health and Human Services (DHHS) have provided this checklist to help you to identify the symptoms of COVID-19.

Download the checklist in PDF format (70 KB PDF)

To receive this publication in an accessible format, send and email to DHHS directly at

Ten ways to reduce your risk of coronavirus

  • Wash hands often with soap and running water, for at least 20 seconds. Dry with paper towel or hand dryer.
  • Try not to touch your eyes, nose or mouth.
  • Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue cough or sneeze into your upper sleeve or elbow.
  • Isolate yourself at home if you feel sick. If you take medication ensure you have adequate supplies.
  • Phone your GP first if you need medical attention. They will tell you what to do.
  • Continue healthy habits: exercise, drink water, get plenty of sleep, and now is the time to quit smoking. Call the Quitline 137 848.
  • Don’t wear a face mask if you are well.
  • Buy an alcohol-based hand sanitiser with over 60 per cent alcohol.
  • Get the flu shot (available April).
  • Avoid handshaking and other physical greetings.

Please visit DHHS for more information


City of Greater Shepparton


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